Senior Manager, Partner & Project Management

The

Role:

The

Patient

Services

Operations

team

is

at

the

forefront

of

the

company

mission

to

bring

affordable

prices

and

deliver

the

best

possible

experience

for

all

of

our

patients.

We

are

seeking

an

experienced

performance

&

project

management

leader

to

join

our

team.

This

leader

will

manage

external

partner

relationships,

drive

performance

excellence

and

innovation,

and

collaborate

with

other

Blink

teams

to

positively

impact

customer

experience.

The

ideal

candidate

will

draw

from

experience

in

Business

Process

Outsourcing

(BPO)

account

management,

contact

center

key

performance

indicators,

and

corporate

leadership

roles,

demonstrating

their

ability

to

manage

relationships,

think

strategically,

drive

process

improvements,

own

project

strategy

and

execution,

and

make

data-backed

decisions

in

a

high-stakes,

high-speed

environment.

What

you’ll

do:

●

You

will

collaborate

with

partner-based

teams

to

deliver

the

highest

standard

of

customer

obsession

and

service

delivery.

●

You

will

manage

relationships

and

alignment

with

key

stakeholders

across

the

organization,

influencing

organizational

priorities

and

business

and/or

technology

direction.

●

You

will

have

a

key

role

in

defining

the

long-term

network

and

vendor

strategy

●

You

will

identify,

develop

and

optimize

organization

processes,

playbooks,

or

tools.

●

You

will

deep

dive

inefficiencies;

drive

improvement

through

scalable

mechanisms.

●

You

will

triage

issues,

owning

resolution,

root

cause

analysis,

and

corrective

action

plans

●

You

will

benchmark

and

facilitate

best

practices,

analyze

and

monitor

compliance;

drive

improvements

through

reporting

and

recommendations.

●

You

will

review

and

drive

execution

of

contracts

with

a

focus

on

commercial

terms:

pricing,

payment

terms,

volume

commitments,

rebates,

etc;

liaise

with

the

legal

team

in

the

execution

of

agreements.

A

successful

applicant

will

fit

the

following

criteria:

●

Bachelor's

degree

or

equivalent

working

experience;

●

Experience

in

the

healthcare

industry

is

a

plus.

●

7+

years

of

experience

as

Partner

Manager

for

Outsourced

Customer

Service.

●

5+

years

of

project

management

experience.

●

Excellent

stakeholder

management

and

relationship-building

abilities,

coupled

with

strong

written

and

verbal

communication

skills.

●

Skilled

at

negotiating

high-impact

agreements

in

fast-paced,

high-growth

environments.

●

A

proven

ability

to

navigate

ambiguous

situations

and

drive

resolution,

along

with

experience

managing

complex,

cross-functional

initiatives.

●

Strong

analytical

skills

●

Ability

to

thrive

in

a

fast-paced,

dynamic

environment

and

navigate

ambiguity.

●

The

ability

to

travel

as

needed

up

to

50%

of

the

time.

Why

Join

Us:

It

is

rare

to

have

a

company

that

both

deeply

impacts

its

customers

and

is

able

to

provide

its

services

across

a

massive

population.

At

Blink,

we

have

a

huge

impact

on

people

when

they

are

most

vulnerable:

at

the

intersection

of

their

healthcare

and

finances.

We

are

also

the

fastest

growing

healthcare

company

in

the

country

and

are

driving

that

impact

across

millions

of

new

patients

every

year.

Our

business

model

not

only

helps

people,

but

drives

economics

that

allow

us

to

build

a

generational

company.

We

are

a

relentlessly

learning,

constantly

curious,

and

aggressively

collaborative

cross-functional

team

dedicated

to

inventing

new

ways

to

improve

the

lives

of

our

customers.

We

are

an

equal

opportunity

employer

and

value

diversity

of

all

kinds.

We

do

not

discriminate

on

the

basis

of

race,

religion,

color,

national

origin,

gender,

sexual

orientation,

age,

marital

status,

veteran

status,

or

disability

status.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.