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customer service leadership phone_presence software_adaptation📋 Description
- Receive, enter, and process prescriptions per Blink protocols
- Initiate requests to prescribers for refills
- Assist in preparation of prescriptions: workflow, dispensing, shipping
- Place outbound and inbound calls to resolve issues with patients, doctors, insurers
- Document all call information per operating procedures
- Provide patient care and triage to a pharmacist when required
- Learn Blink Health product for quick pharmacy assistance
- Resolve open orders via pharmacist and CX team
- Perform tasks safely and compliantly per policy and law
- Collaborate with management and pharmacists
- Complete special assignments as directed by supervisor
🎯 Requirements
- Active Missouri Pharmacy Technician license in good standing
- Previous pharmacy tech experience required
- Strong command of English
- Excellent phone presence in a support role
- Attention to detail and high accuracy
- Ability to learn complex software and technologies
- Previous coaching and leadership experience preferred
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off, sick time, and holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
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