Director, Outbound Customer Service

The

Role:

The

Patient

Services

Operations

team

is

at

the

forefront

of

the

company

mission

to

bring

affordable

prices

and

deliver

the

best

possible

experience

for

all

of

our

patients.

We

compete

in

an

industry

where

minutes

matter,

and

are

looking

for

an

experienced

leader

to

improve

our

conversation

rate

while

helping

more

patients

understand

the

benefits

of

filling

their

scripts

with

Blink’s

support

while

leading

a

team

of

50

with

expected

continued

growth

in

2026.

Internally,

you

will

partner

closely

across

a

number

of

teams

including

Operations,

Growth,

Marketing,

Product,

and

Data

Analytics.

You

will

own

conversion

targets

for

your

team

and

will

be

responsible

for

creating

plans

to

achieve

them.

This

is

a

new

role

and

therefore

a

true

greenfield

opportunity

to

build

something

from

(almost)

scratch.

What

you’ll

do:

●

You

will

own

strategic

planning

:

You

will

leverage

your

experience

to

develop

and

implement

organizational

strategies

to

enhance

customer

outreach,

retention,

maximize

ROI

and

accelerate

growth

through

outbound

communication.

●

You

will

lead

your

team

:

You

will

foster

a

collaborative,

inclusive,

and

high-performance

team

culture

focused

on

accountability,

growth,

and

continuous

learning.

●

You

will

have

operational

oversight

:

Oversee

outbound

call

campaigns,

including

follow-ups,

sales

outreach,

and

customer

support

initiatives.

●

You

will

conduct

performance

analysis

:

Analyze

customer

feedback,

call

metrics,

and

satisfaction

scores

to

identify

areas

for

improvement

and

implement

corrective

actions.

●

You

will

be

a

strong

cross-functional

collaborator

:

Work

with

other

departments

like

sales,

marketing,

and

product

development

to

align

outbound

strategies

with

overall

business

objectives

and

advocate

for

customer

needs.

●

You

will

constantly

drive

process

improvement

:

Identify

and

implement

improvements

to

outbound

processes,

scripts,

and

tools

to

increase

efficiency

and

effectiveness.

 

A

successful

applicant

will

fit

the

following

criteria:

●

Bachelor's

degree

or

equivalent

working

experience;

●

Experience

in

the

healthcare

industry

is

a

plus.

●

10+

Years

experience

and

proven

success

leading

teams

in

an

outbound

calling

environment

with

a

focus

on

high

activity

and

quota

achievement.

●

5+

Years

experience

in

leading

large

scale

Customer

Service

Teams

in

a

fast-paced,

dynamic

environment.

●

5+

Years

experience

in

leading

cross-functional

teams

and

driving

alignment

towards

common

goals.

●

Strong

coaching

and

mentoring

skills

with

a

commitment

to

developing

others

and

fostering

career

growth.

●

Strong

analytical

skills

with

the

ability

to

derive

actionable

insights

●

Excellent

communication,

presentation,

and

interpersonal

skills.

●

Experience

with

influencing

internal

and

external

stakeholders.

●

Proven

track

record

of

delivering

results

(including

revenue

targets)

and

significantly

contributing

to

revenue

growth.

Why

Join

Us:

It

is

rare

to

have

a

company

that

both

deeply

impacts

its

customers

and

is

able

to

provide

its

services

across

a

massive

population.

At

Blink,

we

have

a

huge

impact

on

people

when

they

are

most

vulnerable:

at

the

intersection

of

their

healthcare

and

finances.

We

are

also

the

fastest

growing

healthcare

company

in

the

country

and

are

driving

that

impact

across

millions

of

new

patients

every

year.

Our

business

model

not

only

helps

people,

but

drives

economics

that

allow

us

to

build

a

generational

company.

We

are

a

relentlessly

learning,

constantly

curious,

and

aggressively

collaborative

cross-functional

team

dedicated

to

inventing

new

ways

to

improve

the

lives

of

our

customers.

We

are

an

equal

opportunity

employer

and

value

diversity

of

all

kinds.

We

do

not

discriminate

on

the

basis

of

race,

religion,

color,

national

origin,

gender,

sexual

orientation,

age,

marital

status,

veteran

status,

or

disability

status.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.