Product Operations Manager

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

As a Product Operations Manager at Blend, you embody the idea that “if you want to go far, go together.” You will be a key member of the larger product team, working closely with Product, Product Marketing, Compliance, Legal, and Client Operations teams. You are responsible for empowering and collaborating with all relevant stakeholders to create high quality product launches. A successful Product Operations Manager drives steady adoption of products across Blend’s customer base and ensures happy customers.

How you'll contribute: 

• Develop a strong understanding of Blend’s product suite and the lending spaces
• Scale product knowledge throughout the organization by writing enablement guides, hosting training sessions and office hours, and working cross-functionally to share feedback to improve products
• Maintain and continually enhance a central source of truth for Blend products, including both technical and functional knowledge
• Operationalize rollouts across the Blend Client Operations organization by working with Product and Product Marketing teams to take products from alpha, through limited availability, to generally available
• Equip customer-facing teams with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
• Foster a collaborative partnership with Product Managers, Product Marketers, and Client Operations
• Identify and build connections with relevant subject matter experts across Blend to surface insights, get them excited about the initiatives being built, and pave the way for smoother rollouts

Who you are: 

• 5+ years of thriving in a Product Operations, Product, and/or Software Delivery role
• High technical acumen and ability to understand complex products
• Excellent written and verbal communication skills
• Ability to translate technical concepts and instructions into non-technical, layman’s terms for internal and external communication and with customers
• Experience working on highly detailed and complex projects which require significant organizational skills

Bonus points: 

• Experience in financial services/lending, or consulting
• Experience at a B2B or Enterprise and/or SaaS company

To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.

For full time hires, the hiring hourly compensation range for this position is between $$104,000.00 - $123,000.00. Blend benefits and perks are described below. 

Final pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.