Care Navigator

About Blackbird 

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.

Position Summary:

Blackbird Health’s Care Navigators are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family’s care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.

• A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.
• A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.
• Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.
• Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savviness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.

• Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience.
• Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks.
• Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.
• Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Mount Laurel office) to ensure our services run smoothly and our patients get the care they need.

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture