Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Are you an energetic and customer-focused Project or Program Manager? Are you action-oriented and proactive by nature? Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences? If so, we want to speak to you! 

Black Duck

, a repeated leader in the Gartner Magic

Quadrant

for Application Security, is seeking an experienced

Project / Engagement Manager to help our Implementation and Services Team drive customer onboarding and adoption.

We’re

looking for someone to help take our business to the next level of

excellence

in delivery and customer delight!

About the team:

The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. We

accomplish

this through the delivery of exemplary product implementations and adoption-focused services that are tailored to their specific needs. Our services are designed to help customers of all sizes and types, from Startup’s to global organizations, build secure, high-quality software faster and maximize the value of their Black Duck tools.

A Day in Your Life

In this role,

you'll

be responsible for

the planning and successful implementation of

Black Duck

solutions to help the world’s leading technology companies meet their software security

goals

Project Management:
You’ll
serve as project lead and
own a
ll functional aspects of the engagement. This includes
requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
Delivery:
You’ll
coordinate people (vertical, horizontally) and processes to ensure projects are
delivered
on-time, on-track, and within budget to consistently produce high quality
outcomes
.
Communication:
 
You’ll
 
establish
and maintain relationships at all levels of the customer organization including project team members, executive
sponsors
and
key stakeholders
.
Status Reporting:
 
You’ll
 
develop status reports and communicate
clear,
accurate
, and
timely
updates
regarding
project health and progress
Risk Management:
 
You’ll
 diagnose
implementation
challenges
/
risks, develop contingency plans, and implement changes to drive risk mitigation
.
Cross-Functional Collaboration
:
 
You’ll
 
lead cross-functional teams (collocated and remote) to ensure stakeholders (
Sales
, TAMs, CSMs, Tech Support, SEs,
etc.
) are
aligned and
informed
.
Accountability:
 
You’ll
 set clear expectations with
internal
and external team
members and
hold the
m
accountable for deadlines and project deliverabl
es.
Process Improvement:
You’ll
 
d
ocument lessons learned and recommend process and
methodology
improvements to improve execution on future projects
.

About You

You’ll

have: 

At least
5
years
of
experience in a client-facing professional services, consulting, or project management rol
e.
Proven ability to lead
5-10 person
implementation teams to deliver multi-workstream projects
.
Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
Process driven
and have
a strong desire
to create, implement, and iterate on processes that lead to a standardized and positive
customer experience.
Exceptional EQ,
critical
thinking
and
problem-solving
skills
Experience working in a global environment and supporting customers in different time-zones.
Experience with mixed onshore/offshore delivery models.
Proven ability to lead projects for both SaaS and On-prem solutions.  
Willingness to work flexible hours to support North America and EMEA customer engagements.

You May Have: 

A track record
 of managing
onboarding / adoption focused
professional services and customer success engagements for complex products. 
Familiarity with the DevOps and Application Security space
PMP, PRINCE2 Foundation/PRINCE2
Practitioner
, or other project management certification
.
Experience with PSA and Project Management tools, preferably with one or more of the following:
Salesforce
,
TeamWork
,
Certinia
, Confluence, Jira

 Your Education: 

A
bachelo
rs
or
masters
degree

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Implementation Engagement Manager

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