Community Relations Specialist

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany.

Your responsibilities:

• Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
• Animate coaching sessions for team members (internal and external).
• Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
• Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
• Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications:

• Previous experience in customer service (at least 1 year)
• Excellent communication and active listening skills with a willingness to help others
• A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
• Full working proficiency in English and German (Please send your CV in English)
• You fit with our BlaBlaPrinciples
• You thrive in a collaborative, fast-growing and innovative environment. You have the ability to take ownership, be aligned with business priorities
• Nice to have: Proficiency in French

What we have to offer:

• 4 additional weeks on top of legal maternity/paternity leaves
• Financial support for home office equipment (2000 PLN)
• Minimum 20 days holidays per year (based on work experience)
• Local meal plan policy (320 PLN/month)
• Public transport (50 PLN/month)
• Multisport membership
• Private health insurance (Allianz)
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagements with non-profits

Interested in joining the ride?

• A 45-min video-call with one of our Talent Acquisition Manager, Marieta Tonoyan to get to know you, understand your career expectations and answer your questions
• A fully remote exercise to evaluate your technical skills
• A 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
• A 30-min video-call with our Senior Customer Operations Manager , Aline Romer, for a vision fit and rounding off the process