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About Bitwarden

Bitwarden is a leading open-source password manager that helps individuals and teams stay secure. This remote-first role supports customers across the Europe, the Middle East and Africa (EMEA) region.

Role Overview

As a Customer Success Specialist (EMEA), you will empower Bitwarden customers across Europe, the Middle East and Africa to achieve value from our security-focused password manager. This is a remote role that focuses on the EMEA region.

What you’ll do

Onboard new customers and guide successful adoption of Bitwarden
Build strong relationships and act as a trusted advisor for renewals and expansion opportunities
Respond to inquiries and resolve issues via our helpdesk tools and CRM
Collaborate with Sales, Product, and Security teams to relay customer needs
Monitor customer health metrics and drive proactive outreach to reduce churn
Provide product guidance and best practices to maximize security and efficiency

What we look for

2+ years of experience in customer success or SaaS support in the EMEA region
Excellent communication skills in English; additional languages in the EMEA region are a plus
Experience with CRM tools such as Zendesk and Salesforce
Strong problem-solving mindset and ability to work autonomously in a remote environment

Benefits

Competitive compensation and benefits
Remote-first culture with flexible scheduling
Opportunities for growth and career progression

Location

Remote within the EMEA region

How to apply

Apply at: Bitwarden Careers

Bitwarden