Sales Support, RFP & DDQ Manager

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

Our Sales department is the engine of our growth, working closely with the world's leading financial institutions. We are seeking a meticulous and highly organized Sales Support, RFP & DDQ Manager based in Toronto or Sioux Falls to join our team. This role is critical to the sales process, responsible for crafting compelling, accurate, and timely responses to client inquiries, ensuring we present BitGo's security, compliance, and product capabilities in the best possible light.

• Manage the end-to-end response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) from prospective and current institutional clients.
• Develop and maintain a comprehensive knowledge base and content library of standard answers to ensure consistency and efficiency in all responses.
• Collaborate closely with Sales, Legal, Security, and Product Management teams to gather accurate information and craft tailored, high-quality proposals that address specific client needs.
• Translate complex technical and security concepts into clear, concise, and persuasive written content suitable for a variety of audiences, from technical evaluators to executive decision-makers.
• Serve as a central point of contact for the sales team on all matters related to RFPs and DDQs, providing project management and ensuring adherence to strict deadlines.
• Identify trends in client and prospect questionnaires to provide valuable feedback to internal teams, helping to shape product roadmaps and sales strategy.

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

• Bachelor's degree in Business, Finance, Communications, English, or a related field.
• 3-5+ years of experience in a proposal management, RFP/DDQ response, technical writing, or sales support role.
• 3-5+ years of experience in or strong knowledge of blockchain, cryptocurrencies, financial services, banking, or payments.
• Prior experience in a pre-sales capacity supporting an enterprise sales team is highly desirable.
• Proven ability to manage complex projects with multiple stakeholders under tight deadlines.
• Demonstrated experience collaborating with Subject Matter Experts (SMEs) across various departments to produce accurate and compelling content.

• Exceptional written and verbal communication skills, with a talent for persuasive writing and meticulous attention to detail.
• Strong ability to grasp and articulate complex technical concepts related to custody, blockchain technology, and API services.
• Proficiency with RFP/proposal management software (e.g., Loopio, Qvidian, Ombud) is a significant plus.
• Advanced proficiency in the Microsoft Office Suite and Google Workspace.
• Exceptional professionalism – highly regarded by clients and colleagues.
• Strong ability to self-manage, prioritize tasks, and exercise professional judgment.

• Must be proficient in English, written and spoken.
• Proficiency in other languages is a plus.

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive salary
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.