Product Operations Associate

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

We are expanding our Product Operations function and are seeking a Product Operations Associate to join our growing team in Bangalore, India. The position involves working in rotational shifts aligned with Indian Standard Time (IST).

Responsibilities:

• Handle daily operations related to trade reconciliation and settlements.
• Manage various validator accounts and ensure timely resolution of issues within defined TAT.
• Handle client inquiries related to transactions, reporting, and data clarifications.
• Support the on-chain data operations related to billing and reporting.
• Continuously evaluate and identify opportunities to drive process improvements and automation within operational workflows.

Skills & Experience: 

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets. 

Required:

• 1+ years of relevant full-time experience in a finance-centric or operations role.
• Proficiency in MS Excel / Google Sheets.
• Hands-on experience with SQL or data querying tools is an advantage.
• Strong work ethic, ownership mindset, and team collaboration skills.
• Excellent stakeholder management and communication (both written and verbal).

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive salary
• IT equipment support for work
• Meal and commute allowance
• Medical Insurance
• Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
• Snacks: on-the-house in the Bangalore office
• Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

Note: This role requires a 5 day in-office schedule and involves rotational shifts.

Shift 1: 12 PM - 8 PMShift 2: 6 PM - 2 PM 

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