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crm data analysis salesforce saas ai📋 Description
- End-to-end CS product lifecycle (QA, training, notifications)
- Improve multi-channel support tools for global CS teams
- Leverage AI and automation to upgrade workflows (AI QA scoring, reporting)
- Collaborate with CS, QA, Training, Compliance to deliver scalable tools
- Data-driven iteration using usage metrics to optimize tools
🎯 Requirements
- Bachelor’s degree or higher; 3-5 years PM experience
- CRM, SaaS, B2B internal tools, or contact center domain
- Familiarity with CS workflows (QA, Training, Performance) a plus
- Strong logical and systems thinking; complex workflows
- Excellent communication with global stakeholders
- Data and AI sensitivity for internal ops
🎁 Benefits
- Competitive salary and benefits
- Work-from-home arrangement (remote) varies by team
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