Pioneer Talent Program - Customer Service Representative (Chinese Speaker)

About Binance

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Pioneer Talent Program

Are you an early-career professional ready to kickstart your career in the dynamic world of blockchain? Binance’s Pioneer Talent Program is designed to nurture ambitious individuals like you. The program offers full-time roles where participants will gain hands-on expertise via a tailored training curriculum and personalized 1:1 mentorship from industry leaders. Dive behind the scenes of the world’s leading blockchain ecosystem while building the skills to thrive in Web3. Launch your career with purpose—join us in shaping the future of digital innovation.

Who May Apply

• Candidates with up to 5 years of relevant work experience

About the team

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders.
• Previous experience with cross-functional support will be advantageous
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

About the team

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

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Location and Work Model

Location: South East Asia

Work model: Remote