Related skills
communication customer service e-commerce english ticketing systems📋 Description
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other units with customer liaison; document customer requests
- Manage complaints; provide solutions within time limits; follow up
- Go the extra mile to engage customers
🎯 Requirements
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce
- Honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork
- Work under pressure, strong communication skills and exceed beyond expectation
- Willing to work under different work shifts (including night shift)
🎁 Benefits
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent in a flat organization
- Autonomy in fast-paced projects
- Career growth and continuous learning
- Competitive salary and benefits
- Work-from-home arrangement
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