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Responsibilities: Handle high amounts of live chat and phone calls Identify and evaluate customers’ needs to deliver satisfaction Provide accurate, valid and comprehensive information Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Requirements: 1+ years experience of proven customer facing experience or experience as a customer service representative Strong ability in using IT for professional use and can handle somewhat technical queries from customers Exceptional written communication skill and a good listener Ability to multi-task, prioritize, and control time effectively Knowledge of the cryptocurrency/blockchain field is a big plus Multi-lingual capability is a big plus Fluent in English and Indonesian Willing to work weekends and irregular hours which will include night shifts
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