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fintech salesforce saas jira sftp📋 Description
- First point of contact for B2B customers.
- Troubleshoot, analyze, and prioritize inquiries.
- Help customers use our SaaS products and back-end operations.
- Collaborate with Account Mgmt, CVM, and Product teams.
- Use customer feedback to drive product and process improvements.
- Identify needs, analyze issues, and provide resolutions.
🎯 Requirements
- Excellent written and verbal English communication.
- Strong analytical and troubleshooting skills.
- Experience in a SaaS or data management support role.
- Ability to prioritize multiple demands in a fast-paced environment.
- Familiarity with Salesforce and Jira.
- Basic understanding of HTTP(S) and SFTP protocols.
🎁 Benefits
- Work from anywhere: home, cafe, or WeWork.
- Flexible working hours and Open PTO.
- Sabbatical after tenure.
- Paid parental leave.
- 401(k) with company match.
- Medical, dental, vision, life and disability insurance.
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