Related skills
billing documentation customer support sql testing📋 Description
- Provide initial and timely responses to billing/support cases.
- Debug/Identify issues like failed payments and invoices.
- Triage cases and guide to docs or escalate to teams.
- Identify internal tooling to improve support efficiency.
- Reproduce issues and create test cases to improve coverage.
🎯 Requirements
- 2+ years of billing support for technical customers.
- Excellent English and communication skills.
- Clear communication across both technical and non-technical audiences.
- Experience in async or globally distributed teams.
- Comfortable navigating ambiguity and moving quickly.
- Proficient in SQL (bonus).
🎁 Benefits
- Fully Remote; we hire globally.
- ESOP equity for all team members.
- Tech allowance for setup needs.
- Health benefits for employees (100% coverage).
- Annual off-sites for the company.
- Flexible, asynchronous work culture.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!