Related skills
billing salesforce saas jira confluence📋 Description
- Manage customer inquiries across billing channels (email, tickets, chat)
- Own customer-reported billing issues from initial contact through resolution
- Handle invoices, payments, refunds, credits, renewals, cancellations
- Deliver clear, empathetic communication while meeting SLAs
- Work across Zendesk, Salesforce, Jira, Confluence and other tools
- Triage and route inquiries to the appropriate internal teams
🎯 Requirements
- 2-4 years of experience in billing support or a SaaS/tech company
- Experience handling inquiries via email or ticketing platforms
- Strong understanding of SaaS pricing, billing cycles, renewals and invoicing
- Excellent written and verbal communication
- Experience with Zendesk and Salesforce
- Willingness to work rotational shifts across APAC, EMEA, and US hours
🎁 Benefits
- Full medical coverage
- Flexible PTO
- Wellness reimbursement
- Monthly lunch stipend
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!