Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.
Troubleshoot payment discrepancies and processing errors by diagnosing root causes.
Collaborate with finance and regional teams to improve payment processing.
Identify improvements in payment workflows and enhance systems.
Maintain and report on KPIs and ad hoc reporting.
Develop and update knowledge base docs to streamline future support requests.

🎯 Requirements

2+ years experience in SaaS billing support
Excellent written and verbal communication; simplify complex topics
Strong organizational skills with the ability to manage multiple priorities
Proficient in diagnosing and solving complex issues with attention to detail
Ability to work independently and collaboratively while adapting to priorities

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