Related skills
billing salesforce saas netsuite zendesk📋 Description
- Manage customer billing inquiries with professionalism and empathy.
- Process account updates, adjustments, and billing changes across systems.
- Research and resolve billing discrepancies; identify root causes.
- Navigate multiple platforms to review account data and deliver timely updates.
- Respond to support tickets and customer questions clearly and helpfully.
- Maintain organized records of customer interactions and resolutions.
🎯 Requirements
- Tech-savvy; able to learn multiple systems quickly.
- 1+ years customer service or related background.
- Strong multitasking across multiple platforms.
- Attention to detail; root-cause mindset.
- Customer-service oriented; focused on positive experiences.
- Highly organized; reliable with deadlines.
🎁 Benefits
- Remote-first work environment
- Health, Dental, Vision, Life and Disability Insurance day one
- 401K with match and immediately vested
- 17 company holidays, 2 floating holidays plus competitive PTO
- Internal advancement opportunities
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Finance Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!