Billing Specialist

📋 Description

• Serve as primary contact for customer billing inquiries (invoices, credits, usage).
• Maintain customer billing data in finance systems (tax, POs, contacts).
• Investigate and resolve billing cases within defined SLAs; escalate as needed.
• Explain billing concepts, charges, and outcomes clearly and empathetically.
• Partner with Finance, Sales, Deal Desk, and Client Services to resolve discrepancies.
• Coordinate with internal stakeholders to validate terms, pricing, usage, and billing logic.

🎯 Requirements

• 2+ years of billing support, OTC, accounting, AR, or related roles.
• Proficient with Excel and Google Sheets (VLOOKUP, XLOOKUP, SUMIFS, pivots).
• Experience handling complex inquiries and explaining details clearly.
• Excellent written and verbal communication skills.
• Experience with Aria, NetSuite, SalesForce, or ZenDesk.
• Ability to manage multiple cases in a fast-paced environment.

🎁 Benefits

• Comprehensive benefits package; varies by country.
• Hybrid work model; office and home flexibility.
• Equity and discretionary bonus programs may apply.
• We value diversity and an inclusive culture.
• Support for open-source projects and causes.
• Equal opportunity employer; accommodations available.