Billing Specialist

📋 Description

• Day-to-day billing ops: oversee status, resolve issues, process payments, generate invoices.
• Invoicing: create invoices and billing materials; review payment plans.
• Credits/adjustments: apply credits and resolve misapplications; show balances.
• Refunds/concessions: approve refunds, issue refunds, handle disputes within thresholds.
• Collections: manage past-due accounts; outreach via email/phone; escalate as needed.
• Cross-functional: primary billing contact for Growth, CS, and Support; attend standups.
• Data quality: monitor billing data for errors; flag issues early.

🎯 Requirements

• 1–2 years in billing ops, AR, or rev ops in SaaS.
• Experience with Ordway, Zuora, Chargebee; CRM/ERP integrations.
• Excel and Google Sheets; comfortable with large datasets.
• Attention to detail; follow issues through to completion.
• Strong verbal and written communication; explain billing clearly to internal teams and customers.
• Ability to work with ambiguity; prioritize across competing requests in a fast-paced environment.
• Comfort with cross-functional relationships (Deal Desk, Finance, Engineering, CS).
• Nice-to-have: Salesforce/Intacct/Ordway/Stripe; ASC 606 familiarity.

🎁 Benefits

• Competitive benefits: health plans, 401k, commuter benefits.
• Professional development and parental leave.
• Flexible time off and onboarding program.
• Biweekly all-hands and virtual events.
• Inclusive, diverse workplace.