Related skills
payments billing saas xero📋 Description
- Serve as billing and payments expert for the Customer Success team.
- Lead complex billing engagements end to end.
- Partner with CSMs as the subject matter expert on billing and payments.
- Refine how billing engagements are handled and mature related processes.
- Build a living knowledge base of billing scenarios to raise team standards.
- Provide internal enablement for the CSM team via regular knowledge sessions.
🎯 Requirements
- 3+ years in a customer-facing specialist, solutions consultant, or technical support role.
- Experience in B2B SaaS with a financial or payments component.
- Strong product intuition; diagnose root causes quickly.
- Excellent communication; explain complex financial and product concepts clearly.
- Calm, methodical under pressure; billing crises are time-sensitive.
- Experience with Karbon, Xero, QuickBooks, or similar platforms is a strong advantage.
🎁 Benefits
- Global experience across Australia, New Zealand, UK, and Canada.
- Flexible Time Off with encouraged 4 weeks per year.
- Company paid medical for you and eligible partner and dependents.
- Paid dental and vision for you and dependents.
- 401(k) with company matching.
- WFH stipend and up to 8 weeks paid parental leave.
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