Related skills
payments billing saas xero karbon📋 Description
- Serve as the billing and payments specialist for our Customer Success org
- Lead complex billing and payments engagements end to end
- Partner with CSMs in sessions as the billing and payments SME
- Continually assess and refine how billing and payments engagements are handled
- Build a living knowledge base of complex billing scenarios
- Be the internal expert resource for the CSM team on billing and payments
🎯 Requirements
- 3+ years in a customer-facing specialist role in B2B SaaS with payments
- Deep familiarity with how accounting firms bill and collect from clients
- Strong product intuition
- Excellent communication skills
- A calm, methodical approach under pressure
- Strong documentation instincts
🎁 Benefits
- Flexible Time Off with an encouraged 4 weeks use per year
- Company paid medical for you and eligible spouse/partner and dependents
- Paid dental and vision for eligible spouse/partner and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Finance Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!