Related skills
payments billing saas xero📋 Description
- Own billing and payments engagements for our CSMs end-to-end
- Lead complex billing engagements from assessment to resolution
- Partner with CSMs as the billing/payments expert in sessions
- Refine how engagements are handled; mature processes over time
- Build a living knowledge base of billing scenarios
🎯 Requirements
- 3+ years in a customer-facing specialist or solutions role
- Deep familiarity with how accounting firms bill and collect
- Strong product intuition; diagnose root causes quickly
- Excellent communication of complex concepts
- Calm, methodical under pressure; time-sensitive issues
- Experience with Karbon, Xero, or QuickBooks a plus
🎁 Benefits
- Global experience across AU, UK, Canada
- Flexible Time Off; 4 weeks encouraged
- Company medical for you and dependents
- Paid dental and vision for dependents
- 401(k) with company matching
- Work-from-home stipend
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