Related skills
payments billing xero karbon📋 Description
- Serve as the billing and payments specialist for our Customer Success org
- Lead complex billing engagements end to end, from assessment to resolution
- Partner with CSMs in sessions as the billing/payments expert
- Refine how engagements are handled, maturing the process over time
- Build a living knowledge base of billing scenarios
🎯 Requirements
- 3+ years in a customer-facing specialist/solutions role (B2B SaaS)
- Deep familiarity with how accounting firms bill and collect from clients
- Strong product intuition to diagnose root causes and explain solutions
- Excellent communication to explain concepts to non-technical customers
- Calm, methodical under pressure in billing crises
- Strong documentation instincts; turn resolved cases into reusable resources
- Experience with Karbon, Xero, QuickBooks or similar platforms
- Comfortable operating with significant autonomy
🎁 Benefits
- Global experience across Australia, New Zealand, UK, Canada
- Flexible Time Off (4 weeks encouraged)
- Medical, dental, vision coverage for you and dependents
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks paid parental leave
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