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payments billing saas practice management xero📋 Description
- Serve as billing & payments specialist for the Customer Success org with deep product know-how
- Lead complex billing and payments engagements end to end, from assessment to resolution
- Partner with CSMs as subject matter expert on billing and payments
- Continuously refine how billing engagements are handled to sharpen every interaction
- Build a living knowledge base of complex billing and payments scenarios
- Be internal expert for CSM on billing, running regular knowledge sessions
🎯 Requirements
- 3+ years in a customer-facing specialist or similar role in B2B SaaS with payments
- Deep familiarity with how accounting firms bill and collect from clients
- Strong product intuition to diagnose billing issues and identify root causes
- Excellent communication skills to explain complex concepts to non-technical customers
- Calm, methodical under pressure; able to bring structure to billing crises
- Strong documentation instincts to turn resolved cases into reusable resources
🎁 Benefits
- Global experience across Australia, New Zealand, UK, Canada
- Flexible time off with 4 weeks encouraged
- Company-paid medical for you and eligible dependents
- Paid dental and vision for dependents
- 401(k) with company matching
- Flexible Spending Account
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