Related skills
payments billing customer success saas knowledge base📋 Description
- Lead complex billing and payments engagements end to end
- Be the billing/payments SME in customer sessions
- Refine how billing engagements are handled over time
- Build a living knowledge base of billing scenarios
- Partner with CSMs to guide billing conversations
- Collaborate with onboarding/implementation to ensure proper setup
🎯 Requirements
- 3+ years in a customer-facing specialist role in B2B SaaS with payments
- Deep familiarity with how accounting firms bill and collect from clients
- Strong product intuition to diagnose root causes and plan resolution
- Excellent communication; explain complex financial/product concepts clearly
- Calm, methodical under pressure during billing crises
- Experience with Karbon, Xero, QuickBooks, or similar platforms is a plus
🎁 Benefits
- Global experience across Australia, New Zealand, UK, and Canada
- Flexible Time Off: 4 weeks per year
- Company-paid medical for you and dependents
- 401(k) with company matching
- Flexible Spending Account
- Work-from-home stipend
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