Related skills
payments billing documentation customer success xero📋 Description
- Serve as the billing and payments specialist for our Customer Success org.
- Lead complex billing engagements end to end, owning strategy and outcomes.
- Partner with CSMs as the subject matter expert on billing and payments.
- Refine how engagements are handled, sharpening every interaction.
- Build a living knowledge base of billing scenarios for the team.
- Document common billing conditions and share updates with the team.
🎯 Requirements
- 3+ years in a customer-facing specialist or SaaS support role with payments experience
- Deep familiarity with how accounting firms bill and collect from clients
- Strong product intuition to diagnose billing issues quickly
- Excellent communication to explain complex financial concepts clearly
- Calm, methodical under pressure in time-sensitive billing crises
- Experience with Karbon, Xero, QuickBooks, or similar platforms
🎁 Benefits
- Global experience across Australia, New Zealand, UK, Canada
- Flexible time off (4 weeks per year)
- Company-paid medical for you and dependents
- Paid dental and vision
- 401(k) with company matching
- Up to 8 weeks paid parental leave
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