Billing Operations Analyst, West

📋 Description

• Review billing transactions and approve, adjust, or reject opportunities per guidelines.
• Support subscription validation, invoice generation, and daily billing execution.
• Sync quote and billing data between Salesforce and Zuora Billing.
• Monitor billing queues (Zendesk, Salesforce) and respond to questions promptly.
• Perform billing reconciliations and ensure data quality across tasks.
• Investigate deal configurations, resolve billing issues, escalate as needed.
• Partner with Sales Ops, Revenue, AR, and cross-functional teams to support billing.
• Participate in user acceptance testing, process improvements, and change management for billing systems.

🎯 Requirements

• Experience in a high-volume billing environment; subscription billing preferred.
• Strong attention to detail; ensure accuracy in transactions and reconciliations.
• Comfortable using Zuora Billing, Salesforce CRM, and Google Workspace tools.
• Ability to work independently in a fully remote, asynchronous environment.
• Sound judgment when reviewing transactions and applying guidelines.
• Clear written and verbal communication with internal stakeholders on billing.
• Collaborative across the quote-to-cash process with cross-functional partners.
• Experience supporting documentation, training, testing, or process improvement.
• Familiarity with Slack preferred.

🎁 Benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.