Billing Manager

📋 Description

• Managing the team and driving key projects to drive long term efficiencies within the billing process.
• Supervise daily bill runs and review and approve draft invoices for material, high-value deals across our billing entities.
• Define daily priorities for the billing team and actively support their day-to-day operational activities.
• Collaborate cross-functionally with Deal Desk, FinOps, Collections and others to ensure clean, accurate, and seamless order-to-cash workflows.
• Build reports and track metrics to monitor billing accuracy and ensure we successfully meet all month- and quarter-end closing deadlines.
• Troubleshoot and properly handle escalations, stepping in to resolve complex billing disputes or operational roadblocks.
• Support internal and external audits by maintaining strict compliance, data integrity, and documentation standards.

🎯 Requirements

• BA/BS in Finance, Economics, or related field.
• 4+ years of proven experience in a fast-paced billing, order-to-cash, or financial operations role.
• Deep expertise with Zuora Billing, Salesforce, and Workday.
• Decisiveness under pressure to meet deadlines, especially during month- and quarter-end close.
• Strong negotiation and alignment skills to resolve disputes and close agreements with internal and external stakeholders.
• Continuous improvement mindset to optimize workflows and scale global billing processes.

🎁 Benefits

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time Celonaut is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, from day one.
• Work-Life Integration: Unlimited PTO (where applicable) and generous PTO globally, plus a flexible hybrid model balancing remote focus with office collaboration.
• Continuous Growth: 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks prioritizing work/life balance.