Related skills
crm billing saas zendesk knowledge base📋 Description
Develop and maintain understanding of billing offerings to answer customer inquiries.
Champion customers by providing ongoing support via our help desk platform.
Support development and updates of internal and external knowledge bases.
Promote customer satisfaction by understanding needs and delivering value.
Learn and establish processes and workflows for support.
Identify opportunities to enhance product features and improve customer experience.
🎯 Requirements
Experience as a Rehab Clinician (SLP/OT/PT/COTA/PTA).
Highly analytical mindset with ability to troubleshoot/test use cases.
Proactive, self-motivated, and able to learn quickly.
Thrives in dynamic work settings demanding adaptability and efficiency.
Highly proficient in MS Excel.
Exceptional written and verbal communication skills.
🎁 Benefits
Competitive salaries.
Remote/hybrid environment.
Potential equity compensation for outstanding performance.
Flexible PTO.
Company-wide sponsored lunches.
Company paid disability and life insurance benefits.
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