Billing Advocate

📋 Description

• Handle billing inquiries via email, chat, and phone — policy-compliant responses.
• Process renewals, cancellations, and refunds per Apollo policies.
• Provision customer accounts per signed contracts with correct access.
• Investigate and resolve billing discrepancies with cross-functional input.
• Maintain audit-ready records of billing interactions in the CRM.
• Escalate complex cases with context following defined paths.

🎯 Requirements

• 2+ years in billing support, AR, CS, or financial ops (SaaS/B2B).
• Familiarity with subscription billing, invoicing, payments, refunds.
• Experience with CRM and billing tools (Salesforce, Stripe, Intercom).
• Ability to interpret contract terms and apply billing logic.
• Strong Excel/Google Sheets for data validation and reporting.
• Full English fluency.

🎁 Benefits

• AI-native culture and continuous improvement.
• Growth resources, support, and autonomy to own your role.
• Ownership of your role with real impact.
• Collaborative, cross-department teamwork.
• Encouragement of bold ideas and smart risk-taking.