Related skills
crm salesforce saas google sheets intercom📋 Description
- Handle billing inquiries, refunds, cancellations, and payments via email, chat, and phone.
- Process renewals, cancellations, and refunds per Apollo's policies.
- Provision accounts with correct feature access from signed contracts.
- Investigate and resolve billing discrepancies with cross-functional input.
- Maintain audit-ready records of billing interactions in Apollo's CRM.
- Escalate complex cases with context and required steps.
🎯 Requirements
- 2+ years in billing support or related roles (SaaS/B2B).
- Familiarity with subscription billing, invoicing, refunds.
- Experience with CRM and billing tools: Salesforce, Stripe, Intercom, or similar.
- Ability to interpret basic contract terms and apply billing logic.
- Strong Excel or Google Sheets for data validation and reporting.
- Full English fluency.
🎁 Benefits
- AI-native culture focused on automation and innovation.
- Growth opportunities and autonomy to own your role.
- Collaborative, cross-department teamwork.
- Bold ideas and smart risk-taking supported.
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