Related skills
billing salesforce saas netsuite zendesk📋 Description
- Zendesk Billing Support (Primary Focus)
- Monitor and manage Zendesk billing inbox; respond promptly
- Resolve routine billing inquiries; update invoices
- Escalate complex issues to senior billing team
- Flag recurring ticket patterns for systemic issues
- Upload invoices to enterprise portals on schedule
🎯 Requirements
- 3–4 years in billing, customer support, or operations
- Strong written, professional, clear communication
- Comfort with multiple platforms; training provided
- Attention to detail; follow documented processes
- Judgment on when to resolve independently vs escalate
- Eligibility to work in the region of hire without sponsorship now or in future
🎁 Benefits
- Promotion path based on results and performance
- Paid company-wide week off at year end
- Flexible Vacation Policy
- Full medical, dental, and vision benefits for US, UK, and Canada
- Retirement savings with company matching
- In-person annual gatherings (Dominican Republic trip)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Finance Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!