Handles complex inbound/outbound requests and resolves technical support inquiries
Documents every client service inquiry for tracking
Communicate operational concerns with clients and provide clear resolution timelines
Identify trends across the department to improve service
Maintain in-depth knowledge of products to address client concerns
Resolve complex inquiries or escalate as appropriate

🎯 Requirements

Bilingual English/Spanish required
4+ years customer service experience
2+ years call center experience
Impeccable verbal and written communication
Ability to work in evolving environment and multi-task
Computer and Internet literate; tech-savvy

🎁 Benefits

remote-first culture
Annual bonus scheme (dependent on company + individual performance)
Flex PTO
Health, Dental and Vision Insurance
13 Paid Holidays
Company volunteer days

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