Lead discovery calls and demos to drive adoption.
Diagnose issues in Core POS and Employee Cloud systems.
Protect and expand SaaS revenue via churn-saving actions.
Use usage data to propose payroll process improvements.
Drive full activation of Payroll Product Suite via trainings.
Gather Voice of the Customer feedback for leadership and cross-functional teams.

🎯 Requirements

Fluent in Spanish and English (written and verbal)
2+ years in B2B payroll ops with tax/benefit knowledge
Proven track record in churn mitigation and retention
Case/queue management with data hygiene
High tech fluency; troubleshoot across software
Strong virtual presence; negotiation & presentations

🎁 Benefits

AI tools to support recruiters and interviews
Hybrid work model with in-person collaboration
Competitive compensation and benefits
Diversity, equity, and inclusion culture

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