Bilingual Spanish Call Center Specialist, ON SITE

📋 Description

• Receive inbound calls to resolve patient, doctor, and insurer issues.
• Provide patient care to support pharma programs and triage to teams.
• Strive to meet and exceed structured performance targets.
• Document call information per operating procedures.
• Utilize Knowledge Base to resolve inquiries and stay updated on product changes.
• Maintain confidentiality of patient and proprietary information.

🎯 Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Bilingual Spanish fluency is required.
• Customer service or inbound call center experience required.
• Healthcare/pharmacy experience strongly preferred.
• Strong verbal and written communication skills.
• Sound technical skills and ability to learn new software.

🎁 Benefits

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan.
• Paid time off, sick time, and holidays.
• Pre-tax transit benefits and free onsite parking.