Related skills
crm data analysis salesforce saas multi-threading📋 Description
- First US-based member of the CX team to expand in the US.
- Partner with North America's banks to drive adoption and expansion.
- Deliver trainings, updates, and quarterly reviews in English and Spanish.
- Travel up to 1x per month within the US and Canada.
- Remote-first role with in-person client time.
🎯 Requirements
- Several years in customer success or account management (SaaS).
- Professional fluency in Spanish and English.
- Coach customers toward higher adoption and renewals.
- Strong communication, empathy, and organizational skills.
- Experience with data analysis, account planning, and presenting to C-suite.
- Experience collaborating with sales on expansions and renewals.
🎁 Benefits
- Total rewards may include equity and comprehensive benefits.
- Flexible time off and growth opportunities.
- Remote-first culture with in-person client time.
- Training and development support.
- Collaborative, trust-based team environment.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!