Bilingual Renewals Specialist (Bilingual English/Spanish)

📋 Description

• Analyze contracts and product selection to determine renewal options.
• Engage customers, address inquiries, escalate issues; communicate renewal offerings.
• Maintain top partner relationships; resolve renewal roadblocks.
• Identify upsell/cross-sell opportunities during renewal; drive revenue.
• Streamline renewals; identify automation opportunities and tooling.
• Collaborate with cross-functional teams; communicate renewal status and risks.

🎯 Requirements

• Bilingual in English and Spanish required.
• Bachelor’s in Business Administration, Communications, or Marketing preferred; or relevant experience.
• Experience in Sales, Customer Success, or Renewal Management preferred.
• Familiarity with Salesforce Lightning and CPQ; plus Outreach, Excel, Power BI, Outlook.
• Excellent attention to detail and organizational skills.
• Experience in tech/SaaS is highly desirable; familiarity with contract management is a plus.

🎁 Benefits

• Remote-first model; some roles may be hybrid.
• Diverse, inclusive culture with equality of opportunity.
• Employee-led diversity networks and advocacy.
• Charity initiatives and volunteer days for communities.
• Global wellbeing days, fitness programs, and webinars.