Bilingual Renewals Specialist

📋 Description

• Analyze customer contracts and product selections to guide renewal paths.
• Engage customers, address inquiries, and communicate renewal options.
• Maintain partner relationships and resolve renewal roadblocks.
• Identify upsell/cross-sell opportunities during renewals with sales.
• Streamline renewal processes; identify automation opportunities.
• Collaborate with cross-functional teams on renewal status and risks.

🎯 Requirements

• Bilingual in English and Spanish.
• Bachelor’s degree in Business Admin, Communications, or Marketing or relevant experience.
• Experience in Sales, Customer Success, or Renewal Management.
• Familiarity with Salesforce Lightning and CPQ, plus Outreach, Excel, Power BI, and Outlook.
• Excellent attention to detail and organizational skills.
• Strong communication and cross-functional collaboration.

🎁 Benefits

• Remote-first work with possible hybrid options.
• Inclusive culture and team spirit.
• Employee networks for education and advocacy.
• Charity initiatives and volunteer days globally.
• Wellbeing and fitness programs for employees.