Analyze problem reports and identify root cause.
Escalate to client SMEs and coordinate with PSAs.
Troubleshoot issues and document findings.
Provide world-class support to Administrators across Enterprise, Higher Ed, and K-12.
Contribute to defect and feature reports to improve product.
Participate in shift rotations including evenings and weekends (ET).

🎯 Requirements

Fluency in English and one of Spanish or Brazilian Portuguese.
Strong analytical and problem-solving skills.
Excellent client communication on technical issues.
Experience with Microsoft SQL.
Web services (SOAP/REST), XML, HTML, and basic .NET/Java.
Ability to multitask in a fast-paced environment.

🎁 Benefits

Flexible work arrangements.
Learning and growth opportunities.
Tuition reimbursement up to CAD 4,000 for continuing education.
2 paid days off for Catch the Wave activities.
Employee wellbeing and wellness programs.
Dog-friendly offices at HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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