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customer service excel microsoft office spanish call center📋 Description
- Handle inbound calls from retailers for lease/loan processing.
- Own Koalafi knowledge to answer merchant questions.
- Provide excellent service to ensure merchant confidence in Koalafi.
- Foster ongoing merchant relationships; make outbound calls when appropriate.
- Perform back-office tasks such as funding and reporting.
- Be flexible to perform various tasks as we onboard enterprise merchants.
🎯 Requirements
- 1-2 years in a call center environment.
- Excellent verbal and written communication.
- Identify trends in customer issues and escalate to the right teams.
- Proficiency with Microsoft Office (Excel/Word).
- Available to work nights and weekends.
- Fluent Spanish for speaking and writing.
🎁 Benefits
- Medical, dental, and vision coverage.
- 20 PTO days + 11 paid holidays.
- 401(k) with company matching.
- Student loan and tuition reimbursement.
- Commuter assistance.
- Parental leave.
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