Bilingual (Mandarin) Sr. Customer Success Manager I, SMB - Dedicated, Emerging Markets
Related skills
slack customer success salesforce saas pos📋 Description
- Own a regional SMB book focused on Mandarin-speaking, Asian-cuisine customers.
- Collaborate with New Business Sales, Onboarding, and Growth Leadership on opportunities.
- Partner cross-functionally with Product, BizOps, Care, Education, and Services.
- Drive activation and adoption across Toast product suite.
- Travel for on-site visits and relationship-building sessions as needed.
- Build scalable CS workflows and refine processes for Emerging Markets.
🎯 Requirements
- Fluent/Bilingual in Mandarin Chinese and English (written and verbal).
- 6+ years of Account Management, Customer Success, Sales, or related experience.
- Able to operate independently and manage competing priorities.
- Strong technical aptitude and ability to quickly learn new tools and concepts.
- Proven track record of exceeding goals in growth, retention, or engagement.
- Exceptional communication, relationship-building, and influencing skills.
🎁 Benefits
- Hybrid work model balancing in-person collaboration with flexibility.
- Competitive pay plus equity and comprehensive benefits.
- Transparent geographic pay zones and location-based info.
- Access to Toast AI tools across teams to accelerate work.
- Inclusive culture focused on diversity, equity, and belonging.
- Learn more about benefits at careers.toasttab.com/toast-benefits.
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