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customer service google workspace bilingual spanish p&c license homeowners insurance📋 Description
- Own high-volume phone, chat, and email interactions with empathy.
- Provide guidance on policies, payments, cancellations, and coverage questions.
- Create, update, and process homeowners policies, endorsements, and refunds.
- Educate policyholders on coverage details and next steps.
- Partner with banks and lenders to obtain required documents and ensure policy compliance.
- Navigate multiple internal systems to resolve inquiries efficiently.
🎯 Requirements
- Active Property & Casualty (P&C) license
- 6+ months P&C customer service experience
- High-volume call center or customer support experience
- Bilingual Spanish proficiency
- Hands-on homeowners insurance policy servicing
- Ability to explain policy coverage, billing, and underwriting requirements
🎁 Benefits
- 10 weeks paid training
- $1,000 retention bonus at 6 months
- Comprehensive benefits program (health, dental, vision)
- 401(k) with company match
- 11 days PTO, 7 sick days, 8 holidays
- Paid parental leave: up to 14 weeks for birthing, 8 weeks for non-birthing
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