Related skills
salesforce cloud lims laboratory information management systems crm software📋 Description
- Provide timely and accurate info to international customers via phone, email.
- Manage high-volume international customer accounts and needs.
- Troubleshoot issues and identify root causes.
- Collaborate with Sales to follow up on missing information to process tests.
- Document all customer interactions in our CRM and CS tools.
- Coordinate with logistics to resolve shipping or delivery issues.
🎯 Requirements
- Strong communication; fluency in English and Spanish.
- Two-year degree or 4+ years related experience; undergraduate degree preferred.
- Previous healthcare/biotech/diagnostics customer service experience.
- Ability to work independently and in a global team.
- Excellent problem-solving and attention to detail; documentation.
- Proficient in CRM tools; HIPAA/PHI privacy training within 30 days.
🎁 Benefits
- Comprehensive medical, dental, vision benefits for employees and dependents.
- 401(k) with company match.
- Generous paid time off and company holidays.
- Additional wellness and work-life benefits.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!