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bilingual spanish english help desk itil📋 Description
- Serve as first point of contact for students, faculty, staff needing support.
- Provide Tier 1 troubleshooting for software, hardware, classroom tech, printing, and network.
- Resolve issues via phone, email, chat, or in-person support.
- Follow ITIL priority matrix to prioritize service requests.
- Create and manage tickets in the ticketing system.
- Collaborate with IT staff to resolve tickets and knowledge-base updates.
🎯 Requirements
- High school diploma or equivalent.
- 1 year related experience in PC hardware/software and classroom AV tech.
- Written and spoken Spanish and English fluency.
- Quick diagnostic and resolution of technical issues.
- Ability to communicate technical concepts clearly to diverse users.
- Follow oral and written instructions and protocols.
- Work with minimal supervision; flexible shift coverage.
- Experience with help desk software, databases, and remote control.
🎁 Benefits
- Opportunity to develop tech skills and process improvements.
- Collaborative, client-focused support environment.
- Remote work with set M-F PST hours.
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