Related skills
crm data analytics salesforce saas iot📋 Description
- Manage a dedicated portfolio of SMB accounts from onboarding to renewal.
- Validate customer goals and build actionable success plans.
- Monitor health indicators to mitigate churn and identify growth opportunities.
- Collaborate with Sales, Product, Support and global teams for a consistent experience.
- Conduct value-led engagements to drive adoption and value realization.
- Maintain accurate CRM records and report on customer metrics.
🎯 Requirements
- Business degree and/or relevant CS/AM experience.
- IoT/telematics knowledge; B2B SaaS experience is a plus.
- Fluent English and French (written and spoken).
- Comfort with renewals, contract and price negotiations, upsell with Sales.
- Strong analytical skills to interpret data and usage patterns.
- Experience with CRM/CS tools (Salesforce, Gainsight) is an advantage.
🎁 Benefits
- Flexible hybrid working model.
- Great benefits and inclusive culture.
- Opportunities to innovate and grow.
- Work-life balance with social events and activities.
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