Bilingual English & French - Senior Customer Care Specialist (INTL)

📋 Description

• Provide world-class customer care to Toast customers via phone and chat.
• Resolve issues and act as Toast expert to help customers thrive.
• Learn and support Toast's growing hardware and software suite.
• Collaborate with cross-functional teams to escalate complex issues.

🎯 Requirements

• Fluent / bilingual in French and English.
• 2+ years in customer-satisfaction roles (e.g., Technical Support).
• Able to work independently and manage competing priorities.
• Troubleshoot tech tools, Apple laptops, Android apps, and Toast hardware.
• Strong communication, organizational, and influencing skills.
• Experience answering calls, chats, and ticketing systems.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• 6-week onsite training in Dublin.
• In-office 2 days per week post-training.
• Competitive benefits package.
• Disability accommodations available.