Bilingual Customer Support Specialist (Onsite-Pittsburgh/Chesterfield)
Related skills
customer service spanish korean vietnamese cantonese📋 Description
- Receive inbound calls to resolve issues for patients, doctors, and insurers
- Provide patient care to support pharma programs and triage to teams
- Strive to meet and exceed structured performance targets
- Document all call details per operating procedures
- Use Knowledge Base to resolve inquiries
- Maintain confidentiality of patient and proprietary information
🎯 Requirements
- Bilingual: Spanish, Cantonese, Korean, or Vietnamese; strong English
- High school diploma or GED required; Bachelor's preferred
- Customer service or inbound call center experience required
- Healthcare/pharmacy experience strongly preferred
- Strong verbal and written communication skills
- Strong technical aptitude and ability to learn complex software
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off, sick time and holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
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