Related skills
datadog intercom jira notion zendesk📋 Description
- Provide technical support to users via email, chat, phone, and Zoom; resolve issues.
- Be the primary contact for Spanish-speaking users; ensure quality experience.
- Create and maintain Help Docs in English and Spanish.
- Translate in-app content and assist Product, Engineering, Marketing with Spanish content.
- Manage Spanish video content; coordinate with teams to keep resources current.
- Log bug reports and feature requests in Jira; use BugSnag and Datadog to investigate.
🎯 Requirements
- 1-2 years in a customer-facing support role; SaaS/tech experience a plus.
- Bilingual in English and Spanish; strong writing/translation skills.
- Experience with help desk platforms (Help Scout, Intercom, Zendesk) a plus.
- Strong troubleshooting and methodical problem-solving skills.
- Clear written and verbal communication with a customer-first mindset.
- Experience translating or writing tech help content in Spanish; preferred.
- Familiarity with Jira, Notion, Guru, BugSnag, Datadog; a plus.
🎁 Benefits
- Salary: starting salary $48,000 per year.
- Equity and other benefits.
- Remote-friendly, US-based; equal opportunity employer.
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